CASE STUDY: How one appliance outfitter saved 10+ hours per week

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Jordan Davidson is an appliance project coordinator for Midnorthern Appliance, a commercial sales division of The Brick. It's a big role-Davidson does everything from coordinating deliveries to managing accounts for individual sites and builders.

Recently, Midnorthern Appliance was responsible for outfitting a condominium development called Core Condos, by CentreCourt Developments. This new upscale building, located in the heart of downtown Toronto, required appliances for 220 units.

Davidson was responsible for outfitting the condo project with the appropriate products, as well as addressing any associated damages or problems. It was on him to log and manage all appliance-related tasks for the building, assign the right technicians, and ensure everything is complete for incoming condo owners.

Playing the chasing game 

In his experience, most job sites use email to manage their deficiencies, which takes a lot of time. "Time is money," says Davidson. "So if I can limit the amount of time between when a deficiency is recognized to when I learn about it, that's huge."

Usually, when he's notified about deficiencies, he requires more information before it can be addressed. "We require pictures before we can do anything,' explains Davidson. "I end up having to chase people around on the site to get pictures, and I often have other questions. I need to know what each trade specializes in before I can assign the right person to the issue that needs fixing."

Luckily, working on the Core Condo project was a different story.

For any deficiencies that needed to be addressed across the jobsite, everyone used Bridgit Tasks for tracking and communicating with all the trades involved, including Davidson. "I was able to pull up the unit to see all of the logged issues in Bridgit, and then better decide which route I needed to take in fixing the deficiencies."

Saving 10 hours a week

With many of Davidson's other jobsites, meeting closeout deadlines can be a challenge. "Homeowners need to take control of their unit at a certain point, but they could still have a problem with some of their appliances," he explains. This is often the results of missing information. For example, if the wrong technician is sent to fix an appliance issue or a product isn't ordered on time, it's because Davidson's team was sent the wrong information or were not notified in time. "In that regard, Bridgit Tasks makes the biggest difference compared to my other sites. All the information I needed was provided to me instantly. Everything was so quick, and so easy."

In terms of man-hours for this project, Davidson ended up saving around 10 hours a week. "I definitely look forward to dealing with sites that use software like Bridgit Tasks to manage the punch list process," he says. "I know it will be less of a headache and much more straightforward, and just easier for me to get things done on the site. This makes my life ten times easier."

 
 

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